Privacy policy

Legal information

Sales Service j.d.o.o.
Ulica Ante Mike Tripala 3
10000 Zagreb
OIB: 24538922219


The full name of the legal entity: SALES SERVICE j.d.o.o. za trgovinu i usluge


All contents of this site (images, videos, texts, documents) are subject to copyright Sales Service j.d.o.o. Content is not allowed to be copied without written consent. The basis of the site is based on the WordPress platform that is subject to GPL licensing, the WordPress theme was made by order Sales Service j.d.o.o.

Privacy policy

Using Sales Service j.d.o.o. web pages is possible without any personal data; However, if a visitor wants to use the company’s special services through our web site, personal data processing may become necessary. If processing of personal data is necessary and there is no legal basis for such processing, we generally accept the consent of the visitor.

Processing of personal data, such as the name, address, email address or phone number of the data bearer, is always in accordance with the General Data Protection Regulation (GDPR) and in accordance with the specific protection of data regulations applicable to the Sales Service j.d.o.o. With this statement of data protection, our company wants to inform the public about the nature, scope and purpose of the personal information we collect, use and process. Further, data applicants have been informed about this right through this privacy statement.

As a controller, Sales Service j.d.o.o. has implemented numerous technical and organizational measures to ensure full protection of personal data processed through these web sites. However, Internet-based data transfers can mostly have the security gaps, so absolute protection may not be guaranteed. For this reason, each subject of data is free to transfer personal information to us through alternative means, e.g. by phone.

1. Definitions

The Declaration of Data Protection Sales Service j.d.o.o. is based on the terms used by the European legislator for the enactment of the General Data Protection Regulation (GDPR). Our data protection statement should be legible and understandable to the general public, as well as to our customers and business partners. To ensure this, we want to start by explaining the terminology used.

In this Privacy Statement we use, among other things, the following terms:

Personal information

Personal data includes all data relating to an identified or recognizable physical person (“data subject”). An identified physical person is one that can be identified directly or indirectly, in particular by calling an identifier such as name, identification number, location information, online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that physical person.

Data subject

The data subject is any physical person identified or recognizable, whose personal data is processed by the controller responsible for the processing.


Processing is any action or set of procedures that are performed on personal data or personal data sets, whether it is automated – such as collecting, capturing, organizing, structuring, storing, adapting or modifying, retrieving, transmitting, spreading or otherwise by making available, updating or combining, restricting, deleting or destroying.

Restriction of processing

The processing limitation refers to stored personal data with a goal to limiting their processing in the future.


Profiling means any form of automated personal data processing consisting of the use of personal data to assess certain personal aspects relating to a physical person, in particular for the analysis or prediction of aspects related to the workplace of a physical person at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movement.


Pseudonymization is a data management and de-identification procedure by which personally identifiable information fields within a data record are replaced by one or more artificial identifiers, or pseudonyms. A single pseudonym for each replaced field or collection of replaced fields makes the data record less identifiable while remaining suitable for data analysis and data processing.

Controller or Controller Responsible for Processing

The controller or controller responsible for processing is a physical or legal person, a body of public authority, agency or other body which alone or together determines the purposes and means of processing personal data; where the purposes and means of such treatment are laid down by Union or Member State law, a controller or special criteria for its appointment may be provided for by Union or Member State law.


A processor is a physical or legal person, a body of public authority, agency or other body that processes personal data on behalf of a controller.

The recipient

The recipient is a physical or legal person, body of public authority, agency or other body to which personal data are disclosed, whether or not they are a third party. However, public authorities which may receive personal data within a specific examination in accordance with the law of the Union or a Member State shall not be considered recipients; the processing of such data by such public bodies must comply with the applicable data protection rules in accordance with the purpose of the processing.

Third Party

A third party is a physical or legal person, public body, agency or body that is not a subject, a controller, a processor, and a person supervised by a supervisor or a processor authorized to process personal data.


The consent of the data subject is any freely given, specifically, informed and unambiguous indication of the wishes of the data subject by which he, by means of a statement or by affirmative actions, signifies consent to the processing of personal data relating to him.

2. Name and address of the controller

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in the EU Member States and other data protection provisions:

Sales Service j.d.o.o.
Ulica Ante Mike Tripala 3
10000 Zagreb


3. The name and address of the Data Protection officer

The Personal Data Protection officer is:

Mario Kunić
Sales Service j.d.o.o.
Ulica Ante Mike Tripala 3
10000 Zagreb


Any data subject can at any time contact our data protection officer with any questions and suggestions regarding data protection.

4. What data do we collect about you and how?

We collect information about you when you fill out any of the forms on our website or by submitting queries. Web site usage was collected using cookies.

If you are under the age of 16, you must obtain parental consent before filling out any form on our website.

When submitting a form on our website, we use the third-party software provider for automated data collection and processing. The Provider will not use your information for any purpose and will only keep it in accordance with our Privacy Policy.

5. Cookies

Cookies are text files placed on your computer to collect standard information about internet records and visitor behavior information. This information is then used to monitor the use of a visitor’s web site and to create statistical site activity reports.

For more information, visit or

You can set your browser to not accept cookies, and the above mentioned webpages tell you how to remove cookies from your browser. Please note that some of the features on our website may not work because of that.

Cookies can be “First Party”, set by us or “Third Party” – set by another company to perform that function, such as Google Analytics or our advertising cookies. Some of these third parties use their own anonymous cookies to track the number of people who saw a particular ad or track how many people have ever seen. Companies that generate these cookies have their own privacy policy and do not have access to read or write these cookies. These organizations can use their cookies to anonymously target advertising on other web sites, based on your visit to this site.

Our use of cookies

We use the following cookies:

  Strictly necessary cookies: help the website to work and improve the look and feel of the web site. They also help improve navigation on our website and allow you to return to the pages you have previously visited. This type of cookie only lasts for the duration of a visit to the web site. When you leave the website, they are automatically deleted.

  Analytical Cookies: Allow us to recognize and count the number of visitors and to see how visitors move on our website when they are used. This helps us improve the way our website works, so that users find it easier to find what they are looking for and what they are interested in.

  Functionality Cookies: Used to recognize when you return to our website. This allows us to customize our content, personalize and memorize your preferences (for example, your choice of language or region).

6.  Terms of Service Data Protection and Use of Google Analytics

On this website, the controller integrated the Google Analytics component. Google Analytics is a web analytics service. Web analytics collects and analyzes site visitor behavior data. The web analytics service collects, among other things, information about the site that the person came from (referrer), which subpages were visited, or how often and by what time viewed the subpages. Web analytics is mainly used to optimize a website and to conduct cost analysis and use of internet advertising.

The Google Analytics component operator is Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, United States.

The purpose of the Google Analytics component is to analyze traffic on our web site. Google collects collected data and information, among other things, to evaluate the use of our web site and provide online reports that show activity on our web site and provide other services related to the use of our web site for us.

Google Analytics puts a cookie on the information technology system of the respondent. The cookie definition is explained above. The cookie is used to store personal information, such as access time, the place where access is made and the frequency of visits to our site by the subject. Every visit to our web site, such personal information, including the Internet access IP address that uses the data subject, will be transmitted to Google in the United States. These personal information is stored by Google in the United States. Google may transfer this personal information collected through a technical process to third parties.

The data subject can, as noted above, at any time prevent cookies from being placed on our web site by matching the web browser used, thereby permanently denying cookies. Such adaptation to the web browser used would also prevent Google Analytics from setting up a cookie on the subject’s information technology. In addition, cookies that Google Analytics already uses can be deleted at any time via an Internet browser or other software program.

In addition, the data subject has the ability to complain about the data collection generated by Google Analytics, which is related to the use of this web site, as well as processing this data by Google and the ability to prevent it. For this purpose, the data subject must download the additional browser under and install it. This browser add-on speaks Google Analytics through JavaScript, so that all data and information about website visits is not transmitted to Google Analytics. Installing browser add-ons is considered a Google complaint. If the entity’s information system is later deleted, formatted, or newly installed, the data subject needs to reinstall the browser plugins to disable Google Analytics. If an additional browser has unlocked the data subject, or any other person attributable to your authority, or is disabled, you can reinstall or re-enable browser plug-ins.

Additional information and applicable Google data protection provisions can be downloaded at and html Google Analytics is additionally explained at the following link:

7.  Regulations on the Protection of Information on application and using Facebook

On this website, the controller has integrated the Facebook component. Facebook is a social network.

The Social Network is the place for social meetings on the Internet, a network community that usually allows users to communicate with each other and interact in the virtual space. The social network can serve as a platform for sharing opinions and experiences, or enabling the internet to provide personal or business information. Facebook allows social network users to include private profiles, upload photos, and network through friend requests.

The Facebook operating company is Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, United States. If a person lives outside of the United States or Canada, the controller is Facebook Ireland Ltd., 4th Grand Canal, Grand Canal port, Dublin 2, Ireland.

If a person is logged on Facebook at the same time, Facebook detects every call on our website by the data bearer and for the entire duration of our stay on our Internet site – which specific submissions of our site was visited by the data bearer. These data are collected through the Facebook component and are linked to the corresponding Facebook account of the subject. If a user clicks on one of the Facebook buttons integrated into our website, such as the “I Like” button or if a subject submits a comment, then Facebook pairs this information with the personal Facebook account of the data subject and saves the personal information.

The Data Protection Policy published by Facebook, available at, provides information on collecting, processing and using personal data from Facebook. In addition, it explains what settings Facebook offers to protect the privacy of data objects. In addition, different configuration options are available to allow removal of data transfer to Facebook, such as a Facebook blocker from Webgraph, which can be obtained at This application can use the data subject to remove data transfer to Facebook.

8. Provisions on data protection regarding the application and use of LinkedIn

The Controller has integrated the LinkedIn Corporation components on this site. LinkedIn is a social network that allows users with existing business contacts to connect and create new business contacts. LinkedIn is currently the largest business contact platform and one of the most visited web sites in the world.

Operating company LinkedIn is LinkedIn Corporation, 2029 Stierlin Court Mountain View, CA 94043, United States. If a person lives outside the United States or Canada, the controller is LinkedIn Ireland, Privacy Policy Issues, Wilton Plaza, Wilton Place, Dublin 2, Ireland.

If a person is logged on LinkedIn at the same time, LinkedIn detects every call of our web site by the data bearer and the entire length of time on our website – which specific sub-pages of our site were visited by the data bearer. This information is collected through the LinkedIn component and is linked to the appropriate LinkedIn account of the data subject. If a user clicks on one of the links linked to LinkedInt integrated into our website, LinkedIn assigns this information to the personal LinkedIn user account of the data subject and stores the personal information.

LinkedIn receives information via the LinkedIn component that the subject of the data visited our website, provided that the subject of the data is reported at LinkedIn at the time of the call to our website. This happens regardless of whether a person clicks the LinkedIn button or not. If such data transfer is not LinkedIn desirable for the data subject, he or she can prevent it by logging out of his or hers LinkedIn account before calling on our web site.

The applicable LinkedIn Privacy Policy is available at LinkedIn Cookie Policy is available at

9. Access your information, correction, portability, and deletion of data

What is a request for access to data?

This is your right to request a copy of the information we hold about you. If you want a copy of some or all of your personal information, send us an e-mail to: or write to us: Mario Kunić, Sales Service j.d.o.o., Ulica Ante Mike Tripala 3, 10000 Zagreb.

We will reply to your request within 30 days of receiving your request.

We want to make sure your personal information is accurate and up to date. You may request that we correct or remove the information you believe to be incorrect by e-mail to: or writing to the above address.

Data transfer

You also have the right to receive the personal information you have provided, in a structured, standard format, and in a machine readable format, and have the right to transfer this data to another controller without delay from the current controller if:

(a) The processing is based on a consent or contract, and

(b) The processing is carried out by automated means.

Right to delete (Right to be forgotten)

If you want us to completely delete all of the information pertaining to you, please send us a request to delete the data in the following ways:


In written form: Mario Kunić, Sales Service j.d.o.o., Ulica Ante Mike Tripala 3, 10000 Zagreb.

10. Final provisions

Our web site contains links to other web sites. This privacy policy only applies to this web site. is not responsible for the content and privacy policy of other websites.

If you consider that your personal information is processed in a manner that does not meet GDPR, you have the right to file a complaint with the competent supervisory authority. The supervisory body will inform you of the progress and outcome of your appeal. The Supervisory Authority in the Republic of Croatia is the Personal Data Protection Agency.

We regularly review our privacy policy and post all updates to this web site. This privacy policy was last updated 25.06.2019.